Terms and Conditions
1. Foreword
These conditions of sale govern the offer, acceptance, shipping, methods of purchase and withdrawal from purchase, of the products offered on our website www.weinewolf.it. The general conditions of sale are drawn up in Italian, German and English. All products purchased on www.weinewolf.it are sold directly by WeineWolf - W.Ladurner srl, with registered office in Via Pianizza di Sopra 58, I-39052 Caldaro BZ, Iscr. Reg. Tax number 02376990210, Tax Code and VAT number 02376990210. Any other information can be requested directly from WeineWolf - W.Ladurner srl, by writing an e-mail to customerservice@weinewolf.it or by phone at +39.0471.1726554. The e-commerce activity of WeineWolf - W.Ladurner srl is aimed exclusively at individuals who are exclusively “consumers” over 18 (eighteen) years of age and in any case in accordance with current law and regulations on electronic commerce. By “consumer” we mean any natural person who operates on their website www.weinewolf.it for purposes not related to their professional, commercial or business activity, possibly carried out. In the case of a person other than the “consumer”, in order to proceed with the purchase of products offered on the Site, please contact WeineWolf - W.Ladurner srl at the following e-mail address: customerservice@weinewolf.it.
2. Registration
To conclude the purchase contract for one or more products offered on www.weinewolf.it, it is necessary to register and create an account on the website www.weinewolf.it. Registration on the site is free of charge. To register, the user must fill out the registration form, entering their name, surname, address, date of birth, an e-mail address, telephone number and a password (hereinafter, for the sake of brevity, the “Registration Credentials”). The Registration Credentials must be used exclusively by the Registered User and cannot be transferred to third parties. The Registered User guarantees that the Registration Credentials provided during the registration process on the site are complete, correct and true. In order to complete the registration procedure, the user declares to have read the Privacy Policy pursuant to EU Regulation 2016/679 (“GDPR”) and to consent to the processing of personal data by WeineWolf - W.Ladurner srl. WeineWolf - W.Ladurner srl reserves the right to refuse, at its sole discretion, the registration of any user, as well as the right to delete accounts, and all related data, if illegal content is detected, harmful to the image of WeineWolf - W.Ladurner srl and/or its products and/or third parties, or in any case offensive, defamatory, or otherwise illegal content.
3. Sales contract
To conclude the sales contract for one or more products offered on the site, the Registered User must fill out an order form in electronic format and transmit it to WeineWolf - W.Ladurner srl, electronically, following the instructions that will appear from time to time on the Site and that will accompany the various phases of the purchase. The Registered User may request the issuance of an invoice for the purchase, in which case they must enter the necessary data for the header of the tax document (VAT Number and Tax Code). The Registered User can indicate a shipping address other than the billing address and specify if the purchase is a gift. Before the Registered User submits the purchase order, the information relating to the characteristics of the Product purchased, the detailed indication of the total price (including additional shipping costs and any other cost, including any taxes, duties and taxes applicable in the country of destination of the product), the right of withdrawal are communicated. Before placing the order, the following information is also provided: the various technical steps to be followed for the conclusion of the contract; the method of archiving the concluded contract and the related methods of access; methods for correcting data entry errors; the languages available to conclude the contract in addition to Italian. Before submitting the purchase order, the Registered User will be invited to declare that they accept and know the General Conditions of Sale and the additional information contained on the website www.weinewolf.it, including Privacy Policy pursuant to EU Regulation 2016/679 (“GDPR”). The placing of the order implies the obligation to pay the total price communicated. The contract is to be considered concluded when WeineWolf - W.Ladurner srl registers the order form, after verifying the correctness of the data relating to the order and payment. Once the purchase has been made, WeineWolf - W.Ladurner srl will send via e-mail a receipt of the purchase order, containing a summary of the general conditions, information relating to the characteristics of the purchased Product, a detailed indication of the total price (including shipping costs and applicable taxes and any other possible cost), the payment method used, the right of withdrawal. It is recommended to keep the email of receipt as proof of purchase or to store it on a durable medium. All products offered by WeineWolf - W.Ladurner srl are sold and delivered only in the countries identified in the purchase order form. Countries not on the list cannot be selected when filling out the order form and the purchase order cannot be submitted. In this case, in order to make the purchase, an e-mail must be sent to the following e-mail address customerservice@weinewolf.it specifying the products you intend to purchase and the country where you want to make the delivery; WeineWolf - W.Ladurner srl will reply to the e-mail and provide the instructions to complete the purchase. WeineWolf - W.Ladurner srl reserves the right to refuse or in any case not process purchase orders in case of unavailability of the products or for orders that do not provide sufficient guarantees of solvency. In these cases, WeineWolf - W.Ladurner srl will inform the Registered User by e-mail that the contract has not been concluded and the purchase order has not been followed up, specifying the reasons and possibly suggesting a possible solution. In the event that the products presented on the site are no longer available or for sale at the time the order form is sent, WeineWolf - W.Ladurner srl will promptly notify the Registered User of any unavailability and suggest other possible products, of commercial value equal to or greater than the order; alternatively WeineWolf - W.Ladurner srl will refund any payment made. We inform Consumers resident in Europe that for the resolution of disputes arising from online purchases of goods or services on our site, they can contact, after prior prior contact with us aimed at directly resolving the complaint at info@weinewolf.it, the ADR body “Conciliareonline.it”, on the website www.conciliareonline.it: Via Dodiciville, 2 I -39100 Bolzano (BZ) tel. 0471/975597, fax 0471/979914, or they can file a complaint by accessing the ODR Platform, established by the European Commission, at the following link http://ec.europa.eu/odr .
4. Subject of the sale
The essential characteristics of the products offered by WeineWolf - W.Ladurner srl are presented with special product sheets, visible directly on the website www.weinewolf.it. However, the images and colors of the products offered for sale may not correspond to the real ones due to the Internet browser and the monitor used.
5. Prix
The prices of the products offered are all inclusive of VAT (VAT applicable in Italy). The delivery cost is shown separately on the order form and depends on the country where the products are shipped. The cost of any applicable taxes, duties and taxes in the country of destination of the products is shown separately on the order form and depends on the country in which the products are shipped.
6. Payments
The payment methods are as follows:
1) Paypal (Paypal allows you to pay with your credit/prepaid card or through a PayPal account). Paypal does not involve any additional cost for the Registered User.
2) Bank Transfer payable to WeineWolf - W.Ladurner srl, SPARKASSE di Appiano (BZ) IBAN: IT79Q0604558160000005000650 BIC CRBZIT2B010, with express indication of the User's name and surname and order number in the reason for the transfer.
All the financial information necessary for the transaction will be transmitted through encrypted protocols to PayPal, which provides the related remote electronic payment services, without third parties being able to access them. This information will not be used by WeineWolf - W.Ladurner Srl except to complete the procedures related to the purchase of goods sold through the Site and to issue related refunds in the event of any product returns.
7. Shipping and delivery
WeineWolf - W.Ladurner srl delivers its products exclusively to “consumer” recipients aged 18 and in any case in compliance with the regulations in force in the country where the delivery is made. The delivery takes place approximately on weekdays, in two - four working days from the date of placing the order on the WeineWolf - W.Ladurner srl website with corresponding payment. In the case of delivery to be made in a country other than Italy, delivery takes approximately five to nine working days from the date of placing the order on the WeineWolf - W.Ladurner srl website with related payment. In the case of payment by bank transfer, delivery will take place at the same time as above, but starting from the date of confirmation of the transfer of funds. Tenuta WeineWolf - W.Ladurner srl delivers through the best national and international couriers (Bartolini, UPS), who assume full responsibility for the delivery from takeover at our company, to delivery to the shipping address indicated in the purchase order. WeineWolf - W.Ladurner srl has taken out an insurance policy to guarantee shipments. In case of delivery of packages from WeineWolf - W.Ladurner srl visibly damaged by the courier, broken and/or stained, the recipient must accept the damaged package by signing the courier's note “With Reserve”. In the case of delivery of damaged or otherwise defective goods, the buyer must report the circumstance by writing to the e-mail address customerservice@weinewolf.it or to the telephone number +39.0471.1726554 within 14 days of receipt. WeineWolf - W.Ladurner srl will contact the buyer to arrange the replacement of damaged products or the return of the purchase price, possibly also by means of discount coupons. WeineWolf - W.Ladurner srl reserves the right to ask the buyer, who reports having received damaged and/or defective goods, to submit documentation, including photographs, to prove the damage. Any shipping costs for replacement goods are borne by WeineWolf - W.Ladurner srl. The buyer is responsible for the decrease in the value of the goods resulting from a use other than that necessary to establish the characteristics of the goods purchased. In the event that the taste of the wine is altered due to a defect in the bottle cap, the purchaser must report the circumstance by writing to the e-mail address customerservice@weinewolf.it within 14 days from the date of opening the bottle, also providing, within the same deadline, to send the defective cap to WeineWolf - W.Ladurner srl. The buyer must also keep both the bottle and its contents available to WeineWolf - W.Ladurner srl for as long as necessary to verify the existence of the defect. If WeineWolf - W.Ladurner srl finds the existence of the reported defect, it will replace the bottle or issue a discount coupon, equal to or greater than the value of the defective Product, to be used for the purchase of another Product available on the Site.
According to the regulations of Legislative Decree 206/2005, the purchaser/consumer has the right to withdraw from the contract for the purchase of the products, without any penalty, within 14 days of receiving the goods, after written communication to be forwarded to WeineWolf - W.Ladurner srl at the following e-mail address returns@weinewolf.it or by registered letter with return receipt to the following address: WeineWolf - W.Ladurner srl, Via Pianizza di Sopra 58, I-39052 Caldaro BZ, where the products or product for which you intend to exercise the right of withdrawal, the number and date of the order. In order to properly exercise the right of withdrawal, the buyer is invited to use the following model:
I hereby (name and surname of the consumer) notify the withdrawal from my sales contract of the following goods: (indicate purchased goods)
- Ordered on the day:
- Order number:
- received on the day:
- Consumer address:
- Consumer's signature (only if this form is notified in paper version)
- Date
In case of legitimate exercise of the right of withdrawal, the buyer without delay, and in any case within 14 days from the date on which he announced the decision to withdraw from the contract, must return the purchased goods to WeineWolf - W.Ladurner srl at the headquarters of Caldaro BZ I-39052, via Pianizza di Sopra 58. The costs of returning the goods will be borne by the buyer, including liability in case of loss or damage to the products. WeineWolf - W.Ladurner srl, in case of legitimate exercise of the right of withdrawal, will reimburse the buyer for any sums already collected by the buyer. The reimbursement will be made using the same payment method used by the buyer for the initial transaction. In order to proceed with the reimbursement, WeineWolf - W.Ladurner srl must have previously received the products as a return and have successfully verified them, to be communicated to the buyer via e-mail with confirmation of their acceptance, their integrity and compliance with the order. The payment of the refund will then be made by WeineWolf W.Ladurner srl as soon as possible and in any case within 14 days following the sending of the above-mentioned acceptance email.
9. Privacy
All information relating to the processing of your personal data can be obtained by consulting the Privacy Policy EU Regulation 2016/679 (“GDPR”) of the WeineWolf Estate - W.Ladurner srl.
10. Applicable law and place of jurisdiction
The General Sales Conditions of WeineWolf - W.Ladurner srl are governed by Italian law and in particular by legislative decree 6 September 2005 n. 206, so-called consumer code, with specific reference to the legislation on distance contracts and by legislative decree 9 April 2003 n. 70 on some aspects concerning electronic commerce. The sale of products takes place in the territory of the Italian State and is subject to the laws in force in the Italian Republic. The competent court for the resolution of any dispute will be exclusively that provided for by the Italian legislation in force at the time of the conclusion of the contract.
11. Changes and updates
The General Sales Conditions of WeineWolf - W.Ladurner srl may be subject to changes and/or updates, based on changed business or market needs or in compliance with legislative changes. Any changes and updates will be published on the website www.weinewolf.it and will be effective as of the date of relative publication.